Privacy Policy | Spreeloop

Introduction

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Spreeloop Place mobile application and related Spreeloop services. It explains your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and definitions

The words of which the initial letter is capitalized have meanings defined below. The following definitions apply whether they appear in singular or plural. Account means a unique account created for you to access our Service or parts of our Service. Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority. Application means the software program provided by the Company downloaded by you on any electronic device, named Spreeloop Place. Company ("we", "us", or "our") refers to Spreeloop, Douala, Cameroon. Country refers to: Cameroon. Device means any device that can access the Service such as a computer, cellphone, or digital tablet. Personal Data is any information that relates to an identified or identifiable individual. Service refers to the Application. Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on our behalf, perform services related to the Service, or assist us in analyzing how the Service is used. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Types of data collected

Personal Data While using our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This may include, but is not limited to: - Email address - First name and last name - Phone number - Address, State, Province, ZIP/Postal code, City - Usage Data Usage Data Usage Data is collected automatically when using the Service. It may include your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service through a mobile device, we may collect certain information automatically, including the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data. Information collected while using the application While using our Application, in order to provide features of our Application, we may collect, with your prior permission: - Information regarding your location We use this information to provide features of our Service, to improve and customize our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server, or stored on your device. You can enable or disable access to this information at any time through your device settings.

Use of your personal data

The Company may use Personal Data for the following purposes: - To provide and maintain our Service, including to monitor the usage of our Service. - To manage your Account: to manage your registration as a user of the Service and give you access to functionalities available to registered users. - For the performance of a contract: the development, compliance, and undertaking of the purchase contract for products, items, or services you have purchased, or of any other contract with us through the Service. - To contact you: by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as push notifications regarding updates or informative communications related to functionalities, products, or contracted services, including security updates when necessary. - To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information. - To manage your requests: to attend and manage your requests to us. - For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets. - For other purposes: such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience. We may share your personal information in the following situations: - With Service Providers: to monitor and analyze the use of our Service, for payment processing, and to contact you. - For business transfers: in connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of our business. - With Affiliates: we will require affiliates to honor this Privacy Policy. - With business partners: to offer you certain products, services, or promotions. - With other users: when you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. - With your consent: we may disclose your personal information for any other purpose with your consent.

Retention of your personal data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of your personal data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Disclosure of your personal data

Business transactions If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. Law enforcement Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Other legal requirements The Company may disclose your Personal Data in the good faith belief that such action is necessary to: - Comply with a legal obligation - Protect and defend the rights or property of the Company - Prevent or investigate possible wrongdoing in connection with the Service - Protect the personal safety of users of the Service or the public - Protect against legal liability

Security of your personal data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website and app traffic. Google uses the data collected to track and monitor the use of our Service. You may opt out of certain Google Analytics features through your mobile device settings or by following the instructions in Google's Privacy Policy: https://policies.google.com/privacy Firebase Firebase is an analytics and infrastructure service provided by Google. You may opt out of certain Firebase features through your mobile device settings or by following Google's Privacy Policy: https://policies.google.com/privacy For more information on what type of information Firebase collects, visit: https://policies.google.com/technologies/partner-sites

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing. We will not store or collect your payment card details. Card payments are processed directly by our payment processor, whose use of your personal information is governed by their Privacy Policy. Card processors adhere to standards set by PCI-DSS. For mobile payments, we support direct mobile payment through MTN Mobile Money and Orange Money. Payment details for these transactions are handled according to each provider's privacy policy. Payment processors we may use include: - Stripe — https://stripe.com/privacy - MTN Mobile Money (direct mobile payment) — https://www.mtn.com/privacy-policy/ - Orange Money (direct mobile payment) — https://www.orange.cm/en/personal-data-protection-policy.html

Children's privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Links to other websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy, you can contact us by email: privacy@spreeloop.com